Track your package
Every parcel collected by TMX Global is issued with a unique tracking code. Enter your consignment or waybill number below and our operations team will confirm its live status.
Track your package
Enter your TMX Global consignment or waybill number
Don't have your reference? Message us on WhatsApp with the sender or recipient details and we will trace the shipment.
From collection to hand-over
Your reference stays live from the moment we take custody of the goods until the recipient signs for them.
- 1
Collected
Parcel picked up from your doorstep or dropped at a collection point; documentation signed.
- 2
In transit
Moving on the assigned air, sea or road leg, with the reference active.
- 3
Customs & handling
Clearing and forwarding completed where the route requires it.
- 4
Out for delivery
Final leg to the delivery address, or ready at the collection point.
Speak directly with our operations desk
If your reference is not returning a result, or you need a live update on an urgent shipment, reach us on WhatsApp, phone or email and we will trace it immediately.
Office
- View Park Towers
- Nairobi, Kenya
Hours
- Weekdays 9:00 AM – 7:00 PM
- Weekends closed
Send a tracking enquiry
We will reply with the current status and next steps.
Common questions about TMX Global tracking
Where do I find my TMX Global tracking number?
Your tracking number is printed on the waybill or consignment note you received when the parcel was collected. It is also sent by SMS or email confirmation.
Can I track a TMX package without a reference number?
Yes. If you have lost your reference, WhatsApp or call our Nairobi operations desk with the sender's name, recipient details and collection date and we will locate the shipment.
How quickly is tracking information updated?
Status updates are added at every major milestone — collection, departure, customs clearance and delivery. Most updates appear within a few hours of the event.
What should I do if my package is delayed?
Contact us directly with your consignment number. Our team will check the current location, identify the hold-up and give you a revised delivery estimate.
Or call +254 722 359463 during office hours.
Can't find your reference?
Our operations desk can confirm the status of any consignment. Send us the details and we will locate it.